Account & Data Deletion
How account deletion works in Cooliyall, what is permanently removed, and what is kept.
Cooliyall respects your privacy and gives you direct, self-service control over your personal data. You do not need to submit a web form or wait for an approval email to delete your account.
How to delete your account (In-App Self-Service)
Deletion is handled directly inside the Cooliyall mobile application in a few simple steps:
- 1Open the Cooliyall app on your mobile device.
- 2Go to Profile (or Settings) and tap Delete my account.
- 3Type the 4-digit number shown on the screen to prevent accidental deletion.
- 4Review the summary of what is removed and what stays, then tick the confirmation box.
- 5Tap Delete permanently. Your account and personal data are removed immediately.
The Two Deletion Options
Option 1: Stop being a worker
Your worker profile, uploaded government ID documents, and the private phone number held for masked calling are permanently deleted. Your account survives as a customer account. You can register as a worker again in the future by uploading your documents afresh.
Option 2: Delete your whole account
Everything is permanently removed, including your login credentials and profile. Your mobile number is released and can be used to register from scratch.
Deleted for good (Permanently Removed)
- •Your mobile phone number
- •Your government ID documents and uploaded photo images
- •Your profile photo, name, and address
- •Your saved workers list and call history
- •Your free-call counter, calling pass, and worker tokens
- •Your notifications and referral code
- •Your sign-in credentials and authentication record
Kept, without your name on it (Anonymised Records)
Booking records remain so the other party retains their legitimate job and service history. Your name, address, and personal contact details are completely stripped from the record.
The numerical star score remains, but the written review and your identity are removed. A worker's public rating is built from multiple people over time; silently removing a past rating would unfairly alter their score without explanation.
Reports filed about or by an account are retained in an anonymised form. Deleting an account cannot be used as a loophole to erase safety or fraud investigations.
Records Kept Under an Anonymous Identifier Only
The following records are decoupled from your identity and stored strictly under an internal anonymous identifier that identifies nobody once the account is gone:
- Call billing and telecom routing records (used to settle operator refunds and dispute reconciliation)
- Payment and subscription transaction history (required for financial reporting and statutory tax compliance)
- Anti-abuse referral safeguards (preventing duplicate referral bonuses from being claimed twice)
- Write-once system security audit logs
Data Retention Period
These anonymised transactional, billing, and anti-abuse audit records are retained indefinitely under an anonymous identifier to maintain financial integrity and dispute records.
Irreversible Action — No Recovery Period
Once you confirm deletion, the action is permanent and cannot be reversed by you or by Cooliyall. There is no grace period or restoration process. Once deleted, your account cannot be recovered.
If you cannot sign in to the app (Lost Phone / SIM)
If you have lost your mobile device or registered SIM card and cannot access the in-app deletion screen, send an email from your contact address to cooliyaall@gmail.com specifying your registered mobile number. Our administrative team will verify ownership and process the deletion for you.
Cooliyall is designed, built, and operated by an independent developer in India, not a corporation. User data is stored on secure cloud servers located in India with industry-standard encryption and strict access controls.